General terms and contitions

1. Scope

These General Terms and Conditions (hereinafter: “Terms”) govern the use of the online store [Insert Store Name] and the contractual relationship between the buyer (hereinafter: “Customer”) and the seller (hereinafter: “Store” or “we/us”).
By placing an order through our website, the Customer agrees to these Terms.

2. Products and Availability

We operate as an intermediary platform, offering products from various partner suppliers and retailers. Product information is provided as accurately as possible. We cannot guarantee the availability of all items at all times.
In case a product is unavailable after ordering, we reserve the right to cancel the order and refund any payment made.

3. Prices and Payment

• All prices are listed in [currency] and include VAT where applicable.
• Shipping costs are calculated separately and shown before order confirmation.
• We reserve the right to change prices without prior notice.
• Accepted payment methods include credit/debit cards, PayPal, and other options listed at checkout.
• The order is considered confirmed only after successful payment.

4. Order Process

By placing an order, the Customer agrees to purchase the selected item(s) under the terms stated. After placing the order, a confirmation email is sent automatically.
We reserve the right to reject or cancel any order in cases of suspected fraud, incorrect pricing, or technical errors.

5. Shipping and Delivery

• Products are shipped directly from third-party suppliers or warehouses.
• Estimated delivery times vary by supplier and are indicated for each product.
• Delays may occur due to customs procedures, holidays, or unexpected issues beyond our control.
• We are not liable for delays caused by external logistics partners.

6. Right of Withdrawal and Returns

The Customer has the right to withdraw from the contract within 14 days of receiving the goods, without providing a reason.
Return conditions:

• Items must be unused, undamaged, and returned in original packaging.
• The Customer bears the return shipping costs, unless the product was defective or incorrect.
• Refunds are processed within 14 days of receipt and inspection of returned goods.

To initiate a return, the Customer must contact us at [Insert Email].

7. Warranty and Defects

Products sold through our platform are subject to the warranty conditions of each individual supplier or manufacturer.
We do not provide direct warranty coverage but assist Customers in submitting claims, if applicable.
Warranty claims do not apply to:

• Damage due to improper use or handling
• Wear and tear or accidental damage
• Products modified by the Customer

8. Liability

To the fullest extent permitted by law, we disclaim all liability for indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
We are not liable for errors in product information provided by third-party suppliers.

9. Personal Data and Privacy

All personal data is processed in accordance with applicable data protection regulations (e.g., GDPR).
We collect only the information necessary to process orders, communicate with Customers, and improve our services.
Customer data is never shared with unauthorized third parties. See our [Privacy Policy] for full details.

10. Dispute Resolution and Governing Law

• These Terms shall be governed by the laws of [Insert Country].
• Any disputes shall be resolved amicably where possible.
• If no agreement can be reached, the competent court in [Insert Jurisdiction] shall have exclusive jurisdiction.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updated Terms will be published on our website and apply from the date of publication.